FAQs
TroHass Window Cleaning
Do you use harsh chemicals?
No, we don't use harsh chemicals in our window cleaning process.Do you offer any warranties for your work?
Yes, we back our work with a warranty.Should I just clean the outside of my windows or both inside and outside?
For optimal results, we recommend cleaning both the interior and exterior surfaces of your windows.What services do you offer?
We provide full-service window cleaning for residential homes and light commercial properties (3 stories and under). Our goal is to leave the entire window system looking brand new, not just the glass. Every service includes exterior and interior window cleaning, screen cleaning, track detailing, sill cleaning, and window frames and surrounding borders. We pay close attention to detail so your windows stay cleaner longer and look noticeably better.How do your service plans work?
We offer flexible recurring service plans to keep your windows consistently clean throughout the year. You can choose the frequency that best fits your home and lifestyle, including twice per year, three times per year, quarterly, or monthly. Once you're on a plan, we take care of scheduling and reminders. Most customers prefer recurring service because it keeps their home looking great year-round without the need to rebook.What does “unlimited touch-ups” mean?
Our touch-up system is one of the biggest advantages of working with us. If your windows get dirty between scheduled cleanings, whether from weather, dust, or anything else, just reach out. We’ll return within 48 hours to take care of it at no additional cost. This keeps your windows clean at all times, not just right after a service.How soon can I get scheduled?
We move quickly. In most cases, we can schedule your first service within 2 to 3 days of you reaching out. Our goal is to provide fast turnaround times so you’re not waiting weeks to get your home taken care of.Do I need to sign a contract?
Yes, our services are set up as a recurring agreement so you can lock in consistent service, priority scheduling, and added benefits like touch-ups. That said, we keep it simple and flexible. There are no cancellation fees, ever, and there is no long-term commitment if your situation changes.Will my price change over time?
No, your price is locked in when you sign up. You won’t have to deal with unexpected increases or fluctuating pricing. We aim to keep things predictable and fair for our long-term customers.When do I pay for service?
You only pay after the service is completed. We don’t require upfront payments, so you can feel confident knowing you’re paying only after the job is done and you're satisfied with the results.Do you offer any kind of guarantee?
Yes, we stand behind our work with a streak-free guarantee. If anything doesn’t look right, just let us know. We’ll come back and fix it through our touch-up system. Our goal is to make sure every customer is fully satisfied.Are you licensed and insured?
Yes, we are fully licensed and insured. This means your home, property, and our team are protected during every service, giving you added peace of mind.Who runs the company?
We’re a locally owned business that started in 2021 and is operated by two best friends. From day one, our goal has been to build a reliable, professional service company that customers can depend on long-term, not just for a one-time job.Which areas do you service?
We currently serve multiple areas across the Midwest, including Kansas City, Omaha, and surrounding areas. We continue to grow while maintaining high-quality service in every market we operate in.Do you handle commercial properties?
Yes, we work with commercial properties as long as they are 3 stories or under. This includes offices, storefronts, and small commercial buildings that need consistent, professional window cleaning.Do I need to be home during the service?
For exterior cleaning, you do not need to be home. As long as we have access to the property, we can complete the service. For interior cleaning, someone will need to be present so we can safely access all windows.What happens if it rains after my service?
Rain alone typically does not make clean windows dirty. Most dirt comes from dust, pollen, and debris, not the rain itself. However, if your windows are affected or you're not satisfied for any reason, reach out, and we’ll take care of it with a free touch-up.Why choose your service over a one-time cleaning?
We focus on consistency and long-term results, not just one-time jobs. With our service, you get clean windows year-round, locked-in pricing, unlimited touch-ups, fast scheduling within 2 to 3 days, no cancellation fees, and fully licensed and insured service. It’s a reliable and hassle-free way to keep your home looking its best.


